At Roll Labels, we are here to help our customers find the perfect label for their job or project. We will work with you from offering initial advice to giving you a one-hour delivery window so you know exactly when to expect your labels to arrive.
Put simply, we are not an execution-only broker. We will personally take care of your order from the moment it’s received and make sure it is dispatched to you with care and efficiency. All of the following processes occur on-site at our Sussex warehouse so we are always aware of at what stage your order is at, and can easily provide feedback as and when required.
Some customers need guidance and advice when buying labels. If this is your first label purchase, you may need some help deciding on the style or quantity, or will want to check that your printer is compatible - our team is always on hand to help and answer your questions. We are also delighted to work with many clients who return to use us time and time again and have longstanding regular orders to match their business needs. These customers may also need to get in touch with us from time to time should any changes in requirements arise.
Whether it’s your first time or your fiftieth, the professional, friendly team at Roll Labels are on hand and we are contactable via email, live chat, and telephone during office hours.
Our online procedure is easy to follow. Before you place your order online, please check your artwork is ready. Your artwork can be uploaded as part of the ordering process or you can ping us an email afterwards. You can email us via the contact page prior to ordering for personal advice and guidance. If you don’t have print ready artwork we also offer a professional design service.
Once we have received your order, the first thing we do is manually check everything looks as it should. This includes checking the artwork and the sizes that have been ordered make sense. If we are happy, we will book your order into our production system, and pass the order onto the studio team. If there is anything that doesn’t look right at this stage, we’ll get in touch to tell you and make sure we get your order perfect before we continue.
Our studio staff will now work to get your artwork ready for print. They will check the quality of your artwork and will report back at this stage if there are any issues. If there are, we will come back to you and ask for amendments. If everything looks good, we will produce a PDF proof which will be sent via email for your approval. As well as sending you an image showing what will be printed, they will also be guides that refer to colours, the winding (the direction the label comes off the roll), and other relevant information.
You will need to reply to this email, either to give us your persimmon to proceed or advise us of anything that is not right. Approval of the PDF is the last chance to change anything as once given, your job will be queued for print. We will usually have a PDF proof with you for approval within 24 hours of receiving your order.
Some people like to see physical proof of their job before proceeding. This is called a wet proof and can be arranged at a one-off cost of £50.00 + VAT.
Once your artwork is approved, we will be ready to print your labels on our magnificent HP Indigo WS6900 presses. We print onto wide 330mm rolls and depending on the size of your labels, we can print in multiple lanes to ensure we are as economical as possible with our material.
Once your labels are printed, they will then be sent to the finishing department.
Some customers assume their labels are ready to be dispatched once printed. However, this is not the case! The finishing process is the most complex process and is where the following happens:
Your finish is applied: You can choose from finishes such as varnish or a laminate, gloss, or matt.
Your labels are cut: We select a cutting tool for the size of labels you need and these are
then kiss cut into the printed material.
Wound onto individual rolls: We slice the prints into individual labels and wind them onto
cardboard cores to finally finish your products.
Once all the above steps are complete, the labels are moved to the packing stage.
Your labels are prepared for dispatch. The packing team will double-check all details of your order to ensure they correspond with what they are packing. Once this is verified, we take care to ensure our boxes are fully protected (we use eco-friendly box fillers) to ensure you’re your labels will arrive in excellent condition. These boxes are then placed in a cage, so they are ready for our couriers to collect.
We use a variety of delivery partners, depending on the weight of your order or where we are delivering to. Most UK locations will be a 24-hour service. We will email you confirmation of dispatch alongside your tracking information so you can check the progress of your order.
We aim to dispatch orders within 5 working days but do let us know if something is urgent as we will also do our best to meet a deadline.
The above outlines the process of ordering labels through Roll Labels from when a customer submits their order to it arriving on their doorstep. If you have any questions about our processes or would like any other information or advice, please do not hesitate to get in touch with our team!
For more unqiue printing services, please take a look at our special process page.